Shipping + Returns
We are proud to offer a beautiful selection of the best quality products from around the globe. We want you to be thrilled with your purchase, so if this isn't the case, we are happy to offer returns within 5 days of your delivery date.
Please note: all returns made must be in their original packaging; unwashed, unworn & undamaged. Please do not break open packaging that is non-resealable if you wish for an exchange.
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
If you think you have received a faulty, damaged or incorrect item - please contact us at firstname.lastname@example.org so we can assist you.
Item/s purchased at a reduced price are not able to be refunded, only exchanged for store credit.
If you would like to request a return, and your item matches these requirements; please email us at email@example.com to request a Return Authorisation Number (RAN). Returns without an authorised RAN will not be accepted.
Baby Bowie reserves the right to determine the eligibility of goods for returns this includes the condition of the item. This will be determined before it is accepted as a returned item. We need to have proof of purchase and all accessories, parts, original packaging and tags need to be returned.
Merchandise should be returned new, unused, unwashed, undamaged with original tags attached (if any) and in the original product packaging. Any items soiled, damaged or altered will not be accepted and will be sent back to the customer. All returns must have a Return Authorisation Number (RAN), unidentified returns may be returned to the sender.
All freight cost back to Baby Bowie is the responsibility of the purchaser. Please make sure it is registered to avoid lost parcels and proof of return. All refunds and exchanges will not processed without informing Baby Bowie beforehand.
If you have received a gift card from Baby Bowie you can exchange the item for a store credit to the value of the original purchase excluding shipping. The credit is valid for 1 year from date of issue. For returned gift cards you may have to pay any cost difference that is additional shipping, taxes and import duties.
All freight costs for returns, exchanges and refunds are the responsibility of the purchaser. Baby Bowie do not cover freight costs for returns, exchanges and refund freight costs. Unless item that is a faulty item sent, ship for exchange is free of charge.